Accessibility Statement

Reel Mortgage Solutions, LLC is committed to making our website usable by everyone, including people with disabilities. We want every visitor, in English or in Spanish, to be able to learn about our services, use our tools and contact us without barriers.

Our standard

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. These guidelines, published by the World Wide Web Consortium (W3C), explain how to make web content more accessible to people who are blind or have low vision, are deaf or hard of hearing, or have mobility, cognitive or other disabilities.

How this website is built

Accessibility is part of how the site is designed and coded, not an add-on:

• Semantic HTML. Pages use proper headings, landmarks, lists and labeled form fields so that screen readers and other assistive technologies can interpret them correctly.
• Keyboard access. All links, buttons, menus and forms can be reached and used with a keyboard alone, with a clearly visible focus indicator and a link to skip directly to the main content.
• Color and contrast. Text and interactive elements are designed to meet WCAG AA contrast requirements, and color is not the only way we communicate information.
• Resizable text and flexible layouts. Content can be zoomed and reflows to fit smaller screens without losing information or functionality.
• Reduced motion. Animations are kept subtle, and the site respects your device’s “reduce motion” setting.
• Text alternatives. Meaningful images include descriptive alternative text, and decorative images are hidden from assistive technologies.
• Clear forms. Form fields have visible labels, instructions and error messages that explain how to fix a problem.
• Language. Each page identifies its language, English or Spanish, so screen readers can pronounce content correctly.
• No third-party overlays. We do not rely on outside accessibility overlay plugins. Accessibility is built into the website itself.

Accessibility menu

Every page has an accessibility button in the bottom-left corner. It opens a menu where you can:

• Increase contrast
• Highlight links and buttons
• Make text bigger, in three steps
• Increase letter, word and paragraph spacing
• Pause all animations
• Hide images
• Switch to a highly readable font (Atkinson Hyperlegible)
• Increase line height
• Align text left, center or right
• Lower, raise or remove color saturation (grayscale)

Your choices are saved in your browser on this device, so they stay in place as you move between pages and when you come back. Nothing is sent to us or to anyone else. The menu also follows your device’s own settings: if you have turned on “reduce motion” or “increase contrast,” the site applies them automatically.

Ongoing review

We review pages for accessibility as we build and update the website, using automated checks along with manual testing, such as navigating by keyboard and with a screen reader. Accessibility is ongoing work, and we will keep improving as standards and technologies evolve.

Third-party content

Some content and services we link to, such as a lender’s online application portal, documents generated by third parties or social media sites, are not under our control and may not fully meet the same standards. If you have trouble with any of them, contact us and we will help you complete the process another way.

Need help or an alternative format?

If you have difficulty using any part of this website, or you need information in a different format, we are glad to help. We will provide the information in an alternative format that works for you, such as by phone, by email in plain text or in large print, and we can walk through any form or process with you over the phone.

• Phone: (786) 701-8191, Monday to Friday, 8am to 6pm. If you are deaf or hard of hearing, you can reach us through the Florida Relay Service by dialing 711.
• Email: info@reelms.com
• Mail: Reel Mortgage Solutions, LLC, 13501 SW 128th Street, Unit 110, Miami, FL 33186

Feedback

We welcome your feedback. When you contact us about an accessibility issue, it helps to include the page address, a description of the problem and, if applicable, the browser and assistive technology you were using. We aim to respond within two business days.